Organizacije

Upravljajte organizacijama unutar svog ChatHub računa. Organizacije služe kao spremnici za operatere i chat operacije.

Pregled

Organizacije u ChatHubu:

• Grupirajte operatere po odjelu, timu ili funkciji
• Izolirajte chat operacije između različitih poslovnih jedinica
• Upravljanje dopuštenjima na organizacijskoj razini
• Pratite metriku po organizaciji

Popis organizacija

Dohvatite sve organizacije kojima možete pristupiti pomoću tokena vaše tvrtke.

Krajnja točka

GET /api/company/organization

Zahtjev

curl -X GET https://chatapi.smsbat.com/api/company/organization \
  -H "Authorization: Bearer {company-token}" \
  -H "Accept: text/plain"

Zaglavlja

Zaglavlje	Vrijednost	Obavezno	Opis
Autorizacija	Nositelj	Da	Token tvrtke
Prihvati	tekst/običan	Da	Format odgovora

Odgovor

[
  {
    "id": 6,
    "name": "Customer Support"
  },
  {
    "id": 24,
    "name": "Sales Team"
  },
  {
    "id": 42,
    "name": "Technical Support"
  }
]

Polja odgovora

Polje	Upišite	Opis
id	cijeli broj	Jedinstveni identifikator organizacije
ime	niz	Naziv organizacije za prikaz

Organizacijska struktura

Svaka organizacija sadrži:

• Operatori: Agenti za chat dodijeljeni organizaciji
• Sesije čavrljanja: aktivni i povijesni razgovori čavrljanja
• Widgeti: Ugrađeni widgeti za chat za ovu organizaciju
• Postavke: konfiguracija specifična za organizaciju

Slučajevi upotrebe

Tvrtka s više odjela

Company: ACME Corp
├── Organization: Sales (id: 10)
│   ├── Operator: John (Sales Rep)
│   └── Operator: Sarah (Sales Manager)
├── Organization: Support (id: 20)
│   ├── Operator: Mike (Support Agent)
│   └── Operator: Lisa (Support Lead)
└── Organization: Technical (id: 30)
    └── Operator: Alex (Tech Expert)

Posao s više robnih marki

Company: Retail Group
├── Organization: Brand A (id: 101)
│   └── Widget: branda.com
├── Organization: Brand B (id: 102)
│   └── Widget: brandb.com
└── Organization: Brand C (id: 103)
    └── Widget: brandc.com

Primjeri implementacije

Python

import requests

def get_organizations(company_token):
    """Get list of all organizations"""
    response = requests.get(
        'https://chatapi.smsbat.com/api/company/organization',
        headers={
            'Authorization': f'Bearer {company_token}',
            'Accept': 'text/plain'
        }
    )
    response.raise_for_status()
    return response.json()

def find_organization_by_name(company_token, name):
    """Find organization by name"""
    organizations = get_organizations(company_token)

    for org in organizations:
        if org['name'].lower() == name.lower():
            return org

    return None

def get_organization_by_id(company_token, org_id):
    """Get specific organization by ID"""
    organizations = get_organizations(company_token)

    for org in organizations:
        if org['id'] == org_id:
            return org

    return None

# Usage
token = "your-company-token"

# Get all organizations
orgs = get_organizations(token)
print(f"Found {len(orgs)} organizations")

# Find specific organization
support_org = find_organization_by_name(token, "Support")
if support_org:
    print(f"Support organization ID: {support_org['id']}")

# Get by ID
org = get_organization_by_id(token, 24)
print(f"Organization: {org['name']}")

JavaScript (Node.js)

const axios = require('axios');

class OrganizationManager {
  constructor(companyToken) {
    this.companyToken = companyToken;
    this.baseUrl = 'https://chatapi.smsbat.com';
  }

  async getOrganizations() {
    const response = await axios.get(
      `${this.baseUrl}/api/company/organization`,
      {
        headers: {
          'Authorization': `Bearer ${this.companyToken}`,
          'Accept': 'text/plain'
        }
      }
    );

    return response.data;
  }

  async findByName(name) {
    const organizations = await this.getOrganizations();

    return organizations.find(org =>
      org.name.toLowerCase() === name.toLowerCase()
    );
  }

  async findById(id) {
    const organizations = await this.getOrganizations();
    return organizations.find(org => org.id === id);
  }

  async listByIds(ids) {
    const organizations = await this.getOrganizations();
    return organizations.filter(org => ids.includes(org.id));
  }
}

// Usage
const manager = new OrganizationManager('your-company-token');

async function manageOrganizations() {
  // Get all organizations
  const orgs = await manager.getOrganizations();
  console.log(`Found ${orgs.length} organizations`);

  // Find by name
  const support = await manager.findByName('Support');
  console.log('Support org:', support);

  // Find by ID
  const org = await manager.findById(24);
  console.log('Organization:', org);

  // Get multiple organizations
  const selectedOrgs = await manager.listByIds([10, 20, 30]);
  console.log('Selected organizations:', selectedOrgs);
}

manageOrganizations();

PHP

<?php

class OrganizationManager {
    private $companyToken;
    private $baseUrl = 'https://chatapi.smsbat.com';

    public function __construct($companyToken) {
        $this->companyToken = $companyToken;
    }

    public function getOrganizations() {
        $ch = curl_init($this->baseUrl . '/api/company/organization');

        curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
        curl_setopt($ch, CURLOPT_HTTPHEADER, [
            'Authorization: Bearer ' . $this->companyToken,
            'Accept: text/plain'
        ]);

        $response = curl_exec($ch);
        curl_close($ch);

        return json_decode($response, true);
    }

    public function findByName($name) {
        $organizations = $this->getOrganizations();

        foreach ($organizations as $org) {
            if (strcasecmp($org['name'], $name) === 0) {
                return $org;
            }
        }

        return null;
    }

    public function findById($id) {
        $organizations = $this->getOrganizations();

        foreach ($organizations as $org) {
            if ($org['id'] === $id) {
                return $org;
            }
        }

        return null;
    }
}

// Usage
$manager = new OrganizationManager('your-company-token');

// Get all organizations
$orgs = $manager->getOrganizations();
echo "Found " . count($orgs) . " organizations\n";

// Find by name
$support = $manager->findByName('Support');
if ($support) {
    echo "Support organization ID: " . $support['id'] . "\n";
}

// Find by ID
$org = $manager->findById(24);
if ($org) {
    echo "Organization: " . $org['name'] . "\n";
}

Rad s organizacijama

Navedite sve organizacije

const organizations = await getOrganizations(companyToken);

organizations.forEach(org => {
  console.log(`${org.id}: ${org.name}`);
});

Izlaz:

6: Customer Support
24: Sales Team
42: Technical Support

Filtrirajte organizacije

// Get organizations matching criteria
const supportOrgs = organizations.filter(org =>
  org.name.toLowerCase().includes('support')
);

// Get organizations by IDs
const specificOrgs = organizations.filter(org =>
  [10, 20, 30].includes(org.id)
);

Kartografske organizacije

// Create ID to name mapping
const orgMap = organizations.reduce((map, org) => {
  map[org.id] = org.name;
  return map;
}, {});

console.log(orgMap[24]); // "Sales Team"

Integracijski obrasci

UI odabira organizacije

async function renderOrganizationSelect(companyToken) {
  const organizations = await getOrganizations(companyToken);

  const select = document.createElement('select');
  select.id = 'organization-select';

  organizations.forEach(org => {
    const option = document.createElement('option');
    option.value = org.id;
    option.textContent = org.name;
    select.appendChild(option);
  });

  return select;
}

Usmjerite razgovore prema organizaciji

async function routeChatToOrganization(chatRequest) {
  const organizations = await getOrganizations(companyToken);

  // Route based on business logic
  let targetOrg;

  if (chatRequest.department === 'sales') {
    targetOrg = organizations.find(org =>
      org.name.toLowerCase().includes('sales')
    );
  } else if (chatRequest.department === 'support') {
    targetOrg = organizations.find(org =>
      org.name.toLowerCase().includes('support')
    );
  }

  return targetOrg?.id;
}

Organizacijska metrika

class OrganizationMetrics {
  async getMetrics(companyToken, orgId) {
    // Get operators for organization
    const operators = await getOperators(companyToken, orgId);

    // Get chat statistics (example)
    return {
      organizationId: orgId,
      operatorCount: operators.length,
      activeOperators: operators.filter(op => op.isActive).length,
      // Add more metrics as needed
    };
  }

  async getAllMetrics(companyToken) {
    const organizations = await getOrganizations(companyToken);

    const metrics = await Promise.all(
      organizations.map(org =>
        this.getMetrics(companyToken, org.id)
      )
    );

    return metrics;
  }
}

Najbolji primjeri iz prakse

Predmemoriranje

Popis organizacije u predmemoriju za smanjenje API poziva:

class CachedOrganizationManager {
  constructor(companyToken, cacheTTL = 300000) { // 5 minutes
    this.companyToken = companyToken;
    this.cacheTTL = cacheTTL;
    this.cache = null;
    this.cacheTime = 0;
  }

  async getOrganizations(forceRefresh = false) {
    const now = Date.now();

    if (!forceRefresh &&
        this.cache &&
        now - this.cacheTime < this.cacheTTL) {
      return this.cache;
    }

    this.cache = await fetchOrganizations(this.companyToken);
    this.cacheTime = now;

    return this.cache;
  }

  clearCache() {
    this.cache = null;
    this.cacheTime = 0;
  }
}

Rješavanje grešaka

async function getOrganizationsWithRetry(companyToken, retries = 3) {
  for (let i = 0; i < retries; i++) {
    try {
      return await getOrganizations(companyToken);
    } catch (error) {
      if (error.response?.status === 401) {
        throw new Error('Invalid or expired company token');
      }

      if (i === retries - 1) throw error;

      // Wait before retry
      await new Promise(resolve =>
        setTimeout(resolve, Math.pow(2, i) * 1000)
      );
    }
  }
}

Provjera valjanosti

function validateOrganizationId(organizations, orgId) {
  const org = organizations.find(o => o.id === orgId);

  if (!org) {
    throw new Error(`Organization ${orgId} not found`);
  }

  return org;
}

// Usage
const organizations = await getOrganizations(companyToken);
const org = validateOrganizationId(organizations, requestedOrgId);

Rješavanje problema

Prazan popis organizacija

• Provjerite je li token tvrtke valjan
• Provjerite token ima pristup organizaciji
• Osigurati postojanje organizacija na računu

Organizacija nije pronađena

• Provjerite je li ID organizacije točan
• Provjerite organizaciju nije izbrisana
• Osvježite popis organizacija

401 Neovlašteno

• Provjerite je li token tvrtke valjan i nije istekao
• Zatražite novi token tvrtke ako je potrebno
• Provjerite je li format tokena ispravan

Sljedeći koraci

• Autentifikacija - Dobijte token tvrtke
• Operatori - Upravljanje operaterima u organizacijama
• Integracija widgeta - Integrirajte chat za organizacije