Message Templates

Everything you need to know about creating and managing Viber/SMS templates.

What is a Viber Template?

A Viber Service Message (Template) is a pre-defined message format that must be approved by Viber before sending.

How long does approval take?

Typically, template moderation takes 1 to 3 business days.

Can I edit a template after creation?

No, once a template is submitted for moderation, it cannot be edited. You must create a new one.